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JEWELLERY & WATCH INSURANCE
PROTECT WHAT'S PRECIOUS TO YOU
Few possessions mean as much to us as a watch or a special piece of jewellery. That's why peace of mind is so important.
With H.Samuel Premier Care, provided by leading specialist warranty provider Domestic & General, you'll know that your
valuable item is protected wherever you are in the world (limits and exclusions apply).
Key details of your policy can be found in the Product Information Document (IPID).
UNLIMITED CLAIMS FOR YOUR MOST TREASURED BELONGINGS
Whether your item is broken or accidentally damaged or stolen, H.Samuel Premier Care is here to put things right.
You won't pay any excess and you can claim as many times as you need.
Please note that while a watch is still within its manufacturer's guarantee, the policy will take care of theft and accidental damage only.
BUYING YOUR ITEM AS A GIFT FOR SOMEONE?
By including H.Samuel Premier Care as part of the gift, you'll have peace of mind knowing that they can enjoy their present for longer.
WHEN A REPAIR IS NOT AN OPTION
We'll always try and repair your item first but sometimes things simply can't be fixed. And what if your item gets stolen? In either case, for valid claims we will replace your item with an identical model. On those occasions where this isn't possible we will make every effort to offer you a suitable replacement.
This policy meets the demands and needs of those who wish to insure their watches against breakdown, accidental damage and theft with force or break in, or insure their jewellery and other items against accidental damage and theft with force or break in. Please refer to the terms and conditions for a full list of exclusions, restrictions and the complaints procedure. Key details of your policy can be found in the Insurance Product Information Document (IPID), see more details of the warranties policy here.
FREQUENTLY ASKED QUESTIONS
Q: I already have home insurance, doesn't that cover me?
A: Your home insurance may not cover accidental damage and may charge you an excess and/or increase your Premier if you make a claim (please check your cover). With Premier Care, a one off payment will ensure your item will be repaired or replaced with no additional charges or no excess to pay for a valid claim.
Q: How do I make a claim?
A: Visit your nearest store with your item (unless stolen), your policy document, along with you order confirmation/dispatch note (or till receipt and leaflet if you bought the policy instore) and one of our professional staff members will be pleased to help you. If your item has been stolen, you'll also need to provide your crime reference number. In the event of a theft, please claim as soon as you can and within 30 days. If you cannot, we'll still look at your claim but it may have an effect on whether we accept it.
Q: When does my cover start and end?
A: The policy period begins for policies sold in store on the date of purchase and for policies sold online on the date of delivery of your product. The policy continues for 2, 3 or 5 years, depending on the policy purchased (unless ended in accordance with these terms and conditions).
The duration of cover will be confirmed on your receipt or your certificate of insurance. If you cancel within the 30 day cooling off period you will receive a full refund. If we replace your product, your policy will end immediately and no Premier will be refunded.
Q: How do I make a complaint?
A: If you wish to complain or are unhappy with any aspect of this policy, please contact Domestic & General Insurance PLC's customer services team. Call on 0800 597 8623, write to Domestic & General at Domestic & General Insurance PLC, Leicester House, 17 Leicester Street, Bedworth, Warwickshire CV12 8JP, or email by clicking on 'contact us' on their site Domestic & General
If you are not satisfied you can ask the Financial Ombudsman Service (FOS) to review your case. They can be contacted at: The Financial Ombudsman Service, Exchange Tower, London E14 9SR, or email at: complaint.info@financial-ombudsman.org.uk Referral of your complaint to the FOS does not affect your right to take legal proceedings
Q: How do I cancel?
A: To cancel your policy during the first 30 days, if it was purchased in store, please return to a store with your documentation and receipt. In all other cases to cancel your policy, please write to us at Domestic & General Insurance PLC, Leicester House, 17 Leicester Street, Bedworth, Warwickshire CV12 8JP, United Kingdom. For policies purchased in store you will need to send in your documentation.
Domestic & General Insurance PLC is covered by the Financial Services Compensation Scheme. You may be entitled to compensation under the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Our obligations are covered for 90% of any claim with no upper limit.
H.Samuel Premier Care is provided by Domestic & General Insurance PLC. Registered office: Swan Court, 11 Worple Road, Wimbledon, London SW19 4JS. Registered in England and Wales. Company No. 485850.
Domestic & General Insurance PLC is an insurance undertaking, not an intermediary. We are the underwriter of the insurance and do not provide a personal recommendation or advice.
Domestic & General Insurance PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Signet Trading Limited. Registered in England & Wales. Company No. 03768979. Registered Office: Hunters Rd, Hockley, Birmingham B19 1DS. Signet Trading Limited trading as H.Samuel.